Billing and Financial Information
When you visit our office you undertake personal responsibility regarding payment for the services provided. The Lown Cardiovascular Group will directly bill a patient’s insurance carrier for care received, but the contract for coverage of medical care is between the patient and his/her insurance carrier. Patients are ultimately responsible for the prompt payment of their bills.
For certain services, and depending on your insurance coverage, payment at the time of service may be required. Co-payments are collected at your visit. For your convenience, the Lown Group accepts Visa, MasterCard, Discover, and American Express for payment of services.
The Lown Group accepts most health insurance plans. If you would like to clarify whether our physicians participate in your managed care plan, please call your health insurance company directly. Patients with managed care health plans (HMOs) are required to obtain a referral from their primary care physician prior to being seen by our physician. Referrals must be arranged prior to your visit. Our billing office staff is familiar with the referral requirements of most insurance carriers, and will be happy to assist you if you have any questions. You can contact us at 617-732-1318.
Insurance coverage for nutrition counseling is very individualized to the patient’s medical condition and the specific insurance plan the patient holds. Many insurance plans do not provide this coverage, so payment will be the patient’s responsibility. We will provide patients with a summary guide on what to ask your insurance company to help navigate the coverage process with their insurer.
If personal circumstances prevent you from paying the cost of medical care, please discuss your situation with the Patient Accounts Manager. A convenient payment schedule can be arranged with you. Be sure to communicate any reasons for delayed payment to the Patient Accounts office promptly. Unpaid accounts over three months old are subject to referral to a collection agency.
Our Patient Accounts staff is very knowledgeable about insurance carriers and coverage, and will be happy to answer any questions you may have. Please contact us if you have any questions.